Privacy Policy
Who we are
Ocean Patches (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and what rights you have when you visit or make a purchase from our website.
Information We Collect
When you use our website or place an order, we may collect:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely by third-party payment providers)
We do not store full credit card details on our servers.
How We Use Your Information
We use your information only when necessary to:
- Process and deliver your orders
- Communicate with you about your order or inquiries
- Provide customer support
- Improve website performance and user experience
- Send marketing emails (only if you opt in)
- Meet legal, accounting, or regulatory requirements
We do not sell or rent your personal information.
Legal Basis for Processing (GDPR – EU Users)
We process your data based on one or more of the following legal grounds:
- Contractual necessity – to fulfill your order
- Consent – for marketing communications
- Legitimate interest – to improve our services and prevent fraud
- Legal obligation – for tax and compliance purposes
Email Communications & Opt-Out
You will only receive cold emails and marketing emails if you choose to opt for newsletter.
You can unsubscribe at any time using the Unsubscribe link in our emails.
Transactional emails (order confirmations, shipping updates) are sent regardless of marketing preferences.
Cookies & Tracking Technologies
We use cookies to:
- Keep track of shopping cart activity
- Enable essential site functionality
- Analyze website traffic and improve performance
Cookies do not directly identify you.
You may disable cookies through your browser settings, but some features of the site may not function correctly.
Third-Party Services & Advertising
We may use trusted third-party services (such as analytics and advertising platforms) that place cookies or similar technologies on your device.
These services may show ads based on your previous visits to our website.
Ocean Patches does not control third-party cookies. You can manage or opt out through:
- Your browser settings
- Third-party advertising preference tools (e.g., Google Ads settings)
Product Color Disclaimer
Colors are matched as closely as possible to provided artwork.
Because many products are handcrafted, minor color variations may occur.
Exact color matching is available using the Pantone® Matching System for an additional charge per color.
Monitor and screen settings may affect color display.
Final color approval is based on printed Pantone references and approved proofs.
Data Security
We use industry-standard security measures to protect your information, including:
- SSL (Secure Socket Layer) encryption
- Secure hosting and restricted data access
- Reputable third-party payment processors
While we take reasonable steps to protect your data, no online transmission can be guaranteed to be 100% secure.
Your Privacy Rights
Request data portability
Access your personal data
Correct inaccurate data
Request deletion of your data
Withdraw consent at any time
Object to or restrict processing
US Users (Including California)
You may have the right to:
- Know what personal data we collect
- Request deletion of personal data
- Opt out of marketing communications
We do not sell personal data.
Data Retention
We retain personal information only as long as necessary to:
- Fulfill orders
- Provide customer support
- Comply with legal and financial obligations
When no longer required, data is securely deleted or anonymized.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date. Continued use of our website means you accept the updated policy.
Contact Us
For privacy-related questions or requests, please contact us through:
